Contact Us

/Contact Us
Contact Us 2018-04-27T12:47:41+00:00

There are changes to the DROIDWORLD service, which relates to the SuperMax Wizard, & XMedia Center (Kodi)

SUPERMAX WIZARD SERVICE CHANGES: Please click here to see the exciting new changes to the SuperMax Wizard service

NEW APP DOWNLOAD LINK: Please click here to read about the new XMedia Center (Kodi) aswell as the instructions to download/install this app

INSTALLING OTHER KODI ADDONS: Please click here for Guidance and Troubleshooting Installing other third party Kodi Addons

**We apologise, there have been significant delays in processing orders as we did not want to dispatch any devices with the old software. This has also affected replying to support tickets due to the development time of the above. We are a small team, and thank you for your patience. Please bare with us as we are now starting to process all orders from very angry customers 😛 Once we process the majority of old orders, we will begin with the support tickets. New orders please expect some delays in shipping until we get through this phase. Thank you for your continued support.

————————————————————————————————-

Pre-Sale Questions, Customer Support & General Enquiries

Have you seen our new Knowledge Base? Get quick access to common Q&A’s which are answered frequently by the DROIDWORLD Support Team. We have compiled a database of the most common questions and answers readily available for your convenience. Click here to take a look!

Haven’t found the answer to your question in the Knowledge Base? Please proceed with one of the options below.

In order to Submit a Ticket you need to Login or Register. Registration takes less than 10 seconds! (no email confirmation required) – Though please ensure you use your real email address, in order to receive notifications when we reply. The reason we ask you to Register is so that you can keep a History of your Tickets, and easily Track responses and replies from DROIDWORLD.
You will also receive an email whenever your ticket has received a new reply or has had its status changed.
You don’t need to be a DROIDWORLD customer to submit a ticket 🙂 

 

droidworld droidbox kodi tv box android australia

—————————————————————————————————————————–

DROIDWORLD Contact Number, Phone, Address.. Hello ?!

Please be advised that we are an online business, and therefore do not have a telephone number for sales or support. We provide a professional online service, with fast shipping and premium support. What does ‘premium support’ mean? Our support team will provide you with a unique, technical support experience. We do not outsource our support base, and our support team are equipped with technical knowledge and experience to assist you with any problem which you may have using our products. The same goes with enquiring about purchasing a product, aswell as Warranty claims.

All of our Android TV Boxes are covered by our exclusive ‘DROIDWORLD Back to Base WarrantyTM. Our Warranty service is second-to-none, backed by the DROIDWORLD Guarantee. This means that if in the unfortunate case your device is deemed to have a major hardware fault within the complimentary 12 month Warranty period – we simply swap it over for a FREE replacement unit! No lengthy repair waiting periods, no overseas shipping, no repair fees – It’s all taken care of by us locally, here in Melbourne, Australia. If in the unfortunate case your device develops a hardware issue outside of the Warranty period – DROIDWORLD is still here to help! We provide repair and support services for all Android TV Boxes.

We are often asked whether we have a contact number, or whether we can allow ‘pickup’ rather than postage. It is important to note that we no longer provide pickup services from the warehouse, or telephone support. This is due to the fact that providing such services slows us down, and in turn, reduces the quality of our service for other customers. We have had customers in the past stay on the phone for over 45 minutes wanting us to walk them through things. We have also had customers in the warehouse wanting a ‘demo’ or ‘preview’ of our products, to see them in action prior to purchasing. Whilst this may be convenient for the buyer, this really takes a lot out of our working day – where we should be doing more important tasks. (Yeah, you heard right! Sales are not our main concern, rather, our overall service and reputation). The decision has been made to remove these unnecessary services to increase the quality of DROIDWORLD’s service.

If our online technical support team is unable to rectify an issue with a customer, we will opt for you to provide a contact telephone number, in which we will contact you by phone to assist where needed.

We’ve been around for a while… DROIDWORLD is Australia’s oldest and largest Android / Kodi TV Box Retailer. The majority of our sales are channelled through ‘word of mouth’ – so you can indeed trust that you are in good hands. 

Cart Item Removed. Undo
  • No products in the cart.
rii i7, rii i8, rii i25, rii i28, rii mini keyboard, rii air mouse, android air mouse, buy android air mouse, buy android remote control, android mini keyboard, buy android mini keyboard australia, minix a2 lite air mouse, minix m1 air mouse, minix air mouse, droidworld air mouse, droidworld android tv box remote, android remote, android touchpad, android mouse, android mousepad
Sean from Secret Harbour Western Australia, just bought
MINIX Neo A2 Lite Android DUAL Remote Control AIR MOUSE KEYBOARD
 
best kodi box australia review, xmedex xtreme rk3288 16g 2g
Dean from Heathridge Western Australia, just bought
*BUNDLE* Xmedex XTREME (2nd Gen v3) 4K Android (RockChip RK3288) 16GB/2GB
 
MINIX U1 bundle neo a2 lite air mouse S905 LOLLIPOP kodi TV BOX ANDROID
Erin from Sydney New South Wales, just bought
*BUNDLE* MINIX Neo U1 & Neo A2 Lite AIR MOUSE + 3 Items
 
kodi tv box australia
Jeffrey from Lancaster Pennsylvania, just bought
KODI Repair/Installation + 1 Item
 
Maurice A S from Glenelg South South Australia, just bought
Australian Power Supply for Android TV Box (Type 1)
 
mini m8s ii android tv box cheap best s905x amlogic
Andrew from Kew East Victoria, just bought
DROIDWORLD Mini M8S II 4K Android (AMLogic S905X 64bit) 8GB/2GB
 
MINIX U1 bundle neo a2 lite air mouse S905 LOLLIPOP kodi TV BOX ANDROID
ADALET from Dallas Victoria, just bought
*BUNDLE* MINIX Neo U1 & Neo A2 Lite AIR MOUSE
 
minix power supply for australia tv box
Prashant from Port Melbourne Victoria, just bought
Genuine MINIX & XMEDEX Australian Power Supply for Android TV Box (SAA - Type 1)
 
Wendy from Kilsyth Victoria, just bought
Australian Power Supply for Android TV Box (Type 1)
 
tanix tx2 android box tv australia
Tilo from Campbellfield Victoria, just bought
DROIDWORLD TX2 R2 4K Android (Rockchip RK3229) 16GB/2GB
 
MINIX U1 S905 LOLLIPOP KODI TV BOX ANDROID AUSTRALIA
David from Helensvale Queensland, just bought
MINIX Neo U1 (AMLogic S905 64-bit) 16GB/2GB
 
BUY MINIX NEO U9-H A3 AIR MOUSE AUSTRALIA ANDROID TV BOX REVIEW
Jeff from Highgate Western Australia, just bought
*BUNDLE* MINIX Neo U9-H & Neo A3 AIR MOUSE
 
rii i7, rii i8, rii i25, rii i28, rii mini keyboard, rii air mouse, android air mouse, buy android air mouse, buy android remote control, android mini keyboard, buy android mini keyboard australia, minix a2 lite air mouse, minix m1 air mouse, minix air mouse, droidworld air mouse, droidworld android tv box remote, android remote, android touchpad, android mouse, android mousepad
Christian from Beauty Point Tasmania, just bought
MINIX Neo A2 Lite Android DUAL Remote Control AIR MOUSE KEYBOARD
 
best kodi box australia review, xmedex xtreme plus rk3288 32g 4g
Spiro from Putney New South Wales, just bought
*BUNDLE* Xmedex XTREME PLUS (2nd Gen v3) 4K Android (RockChip RK3288) 32GB/4GB
 
tanix tx2 android box tv australia
annette from Drewvale Queensland, just bought
DROIDWORLD TX2 R2 4K Android (Rockchip RK3229) 16GB/2GB