Contact Us

/Contact Us
Contact Us 2018-04-27T12:47:41+00:00

There are changes to the DROIDWORLD service, which relates to the SuperMax Wizard, & XMedia Center (Kodi)

SUPERMAX WIZARD SERVICE CHANGES: Please click here to see the exciting new changes to the SuperMax Wizard service

NEW APP DOWNLOAD LINK: Please click here to read about the new XMedia Center (Kodi) aswell as the instructions to download/install this app

INSTALLING OTHER KODI ADDONS: Please click here for Guidance and Troubleshooting Installing other third party Kodi Addons

**We apologise, there have been significant delays in processing orders as we did not want to dispatch any devices with the old software. This has also affected replying to support tickets due to the development time of the above. We are a small team, and thank you for your patience. Please bare with us as we are now starting to process all orders from very angry customers 😛 Once we process the majority of old orders, we will begin with the support tickets. New orders please expect some delays in shipping until we get through this phase. Thank you for your continued support.

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Pre-Sale Questions, Customer Support & General Enquiries

Have you seen our new Knowledge Base? Get quick access to common Q&A’s which are answered frequently by the DROIDWORLD Support Team. We have compiled a database of the most common questions and answers readily available for your convenience. Click here to take a look!

Haven’t found the answer to your question in the Knowledge Base? Please proceed with one of the options below.

In order to Submit a Ticket you need to Login or Register. Registration takes less than 10 seconds! (no email confirmation required) – Though please ensure you use your real email address, in order to receive notifications when we reply. The reason we ask you to Register is so that you can keep a History of your Tickets, and easily Track responses and replies from DROIDWORLD.
You will also receive an email whenever your ticket has received a new reply or has had its status changed.
You don’t need to be a DROIDWORLD customer to submit a ticket 🙂 

 

droidworld droidbox kodi tv box android australia

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DROIDWORLD Contact Number, Phone, Address.. Hello ?!

Please be advised that we are an online business, and therefore do not have a telephone number for sales or support. We provide a professional online service, with fast shipping and premium support. What does ‘premium support’ mean? Our support team will provide you with a unique, technical support experience. We do not outsource our support base, and our support team are equipped with technical knowledge and experience to assist you with any problem which you may have using our products. The same goes with enquiring about purchasing a product, aswell as Warranty claims.

All of our Android TV Boxes are covered by our exclusive ‘DROIDWORLD Back to Base WarrantyTM. Our Warranty service is second-to-none, backed by the DROIDWORLD Guarantee. This means that if in the unfortunate case your device is deemed to have a major hardware fault within the complimentary 12 month Warranty period – we simply swap it over for a FREE replacement unit! No lengthy repair waiting periods, no overseas shipping, no repair fees – It’s all taken care of by us locally, here in Melbourne, Australia. If in the unfortunate case your device develops a hardware issue outside of the Warranty period – DROIDWORLD is still here to help! We provide repair and support services for all Android TV Boxes.

We are often asked whether we have a contact number, or whether we can allow ‘pickup’ rather than postage. It is important to note that we no longer provide pickup services from the warehouse, or telephone support. This is due to the fact that providing such services slows us down, and in turn, reduces the quality of our service for other customers. We have had customers in the past stay on the phone for over 45 minutes wanting us to walk them through things. We have also had customers in the warehouse wanting a ‘demo’ or ‘preview’ of our products, to see them in action prior to purchasing. Whilst this may be convenient for the buyer, this really takes a lot out of our working day – where we should be doing more important tasks. (Yeah, you heard right! Sales are not our main concern, rather, our overall service and reputation). The decision has been made to remove these unnecessary services to increase the quality of DROIDWORLD’s service.

If our online technical support team is unable to rectify an issue with a customer, we will opt for you to provide a contact telephone number, in which we will contact you by phone to assist where needed.

We’ve been around for a while… DROIDWORLD is Australia’s oldest and largest Android / Kodi TV Box Retailer. The majority of our sales are channelled through ‘word of mouth’ – so you can indeed trust that you are in good hands. 

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