Important Notice 21/10/2019:

Dear DROIDWORLD users, we sincerely apologise for the inconvenience caused to our past and present customers. We have indeed gone through a very tough time over the past year where our service has deteriorated due to both health and financial issues following. We have over 1000 tickets which have not received a response (yes, this also includes sales tickets) – Our ticket system is currently unmanned – please do not assume we are ignoring you. We have never been “scammers” nor ever will be. For those who know us know that we have been in operation since 2013 and have always been ‘for the people’. We had a tough decision to make, either; finalize all outstanding orders and call it quits, or fight through the hardship and get back on our feet. We chose to not throw away all we’ve worked hard for over the years and are pushing through. Please rest assured that DROIDWORLD is here to stay and we are not going anywhere – furthermore we will be releasing a complete transparency report in due course. We are getting back on our feet as we speak, and have already began dispatching orders to all customers (even those who have already claimed ‘chargebacks’ from their banks and have already received the money back). Our reputation is far more important to us than our pockets. The explanation and cause for this has been provided in the packages sent to customers along with their items (plus many freebies ranging from extra boxes to extra remotes to tech gear). If you are a customer who is also still waiting for your package – please rest assured that you will receive it soon. For those who have already received their package along with all the freebies, we kindly request if you can update your review on the ProductReview website – this doesn’t mean changing it from a negative review to a positive one, but rather, an honest one. We would like you to edit the part where you imply that we are ‘scammers’, as we have clearly shown that this is far from the truth. Furthermore, we have pushed an update to the Media Center on the 16/10/2019 to enhace the user experience of our past customer base. We really hope that some of our old customers who we have been servicing and providing updates to their devices (for FREE) for over 5 years can take some time out of their day to leave us a review on the ProductReview website. We really need the motivational assistance. For any new customer orders, please understand there will be a delay in the processing of your order as we must continue to push through the backlog of the older orders.

So whats the plan now? Our plan is to continue to push through the backlog of orders and get them out as quickly as possible (including those who sent in devices for repair). Once we complete this phase, we will be closing all 1000+ support tickets simultaneously with a message of explanation. (Yes, that means we will not be replying to any existing support tickets). This will give us a chance to ‘start fresh’ (which will also be noted to customers when closing their support tickets), and any customer with any outstanding issue (which we know there are many) will need to open a new ticket. We believe this will be the best way moving forward and to get back on track in the quickest most efficient way possible. You will know once we have reached this stage as all your open support tickets will be closed with an automatic reply – and at that stage, we will have new staff dedicated to customer support ready to take on your new support tickets. Customer satisfaction has always been our number one priority and we’ll do everything in our power to make this right.

We thank those who kept their trust in us, we won’t let you down again. To those who assumed the worst in us, even after all the years of service to you.. very disappointing.



There are changes to the DROIDWORLD service, which relates to the SuperMax Wizard, & XMedia Center (Kodi)

SUPERMAX WIZARD SERVICE CHANGES: Please click here to see the exciting new changes to the SuperMax Wizard service

NEW APP DOWNLOAD LINK: Please click here to read about the new XMedia Center (Kodi) aswell as the instructions to download/install this app

INSTALLING OTHER KODI ADDONS: Please click here for Guidance and Troubleshooting Installing other third party Kodi Addons

**We apologise, there have been significant delays in processing orders as we did not want to dispatch any devices with the old software. This has also affected replying to support tickets due to the development time of the above. We are a small team, and thank you for your patience. Please bare with us as we are now starting to process all orders from very angry customers 😛 Once we process the majority of old orders, we will begin with the support tickets. New orders please expect some delays in shipping until we get through this phase. Thank you for your continued support.


Pre-Sale Questions, Customer Support & General Enquiries

Have you seen our new Knowledge Base? Get quick access to common Q&A’s which are answered frequently by the DROIDWORLD Support Team. We have compiled a database of the most common questions and answers readily available for your convenience. Click here to take a look!

Haven’t found the answer to your question in the Knowledge Base? Please proceed with one of the options below.

In order to Submit a Ticket you need to Login or Register. Registration takes less than 10 seconds! (no email confirmation required) – Though please ensure you use your real email address, in order to receive notifications when we reply. The reason we ask you to Register is so that you can keep a History of your Tickets, and easily Track responses and replies from DROIDWORLD.
You will also receive an email whenever your ticket has received a new reply or has had its status changed.
You don’t need to be a DROIDWORLD customer to submit a ticket 🙂 


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DROIDWORLD Contact Number, Phone, Address.. Hello ?!

Please be advised that we are an online business, and therefore do not have a telephone number for sales or support. We provide a professional online service, with fast shipping and premium support. What does ‘premium support’ mean? Our support team will provide you with a unique, technical support experience. We do not outsource our support base, and our support team are equipped with technical knowledge and experience to assist you with any problem which you may have using our products. The same goes with enquiring about purchasing a product, aswell as Warranty claims.

All of our Android TV Boxes are covered by our exclusive ‘DROIDWORLD Back to Base WarrantyTM. Our Warranty service is second-to-none, backed by the DROIDWORLD Guarantee. This means that if in the unfortunate case your device is deemed to have a major hardware fault within the complimentary 12 month Warranty period – we simply swap it over for a FREE replacement unit! No lengthy repair waiting periods, no overseas shipping, no repair fees – It’s all taken care of by us locally, here in Melbourne, Australia. If in the unfortunate case your device develops a hardware issue outside of the Warranty period – DROIDWORLD is still here to help! We provide repair and support services for all Android TV Boxes.

We are often asked whether we have a contact number, or whether we can allow ‘pickup’ rather than postage. It is important to note that we no longer provide pickup services from the warehouse, or telephone support. This is due to the fact that providing such services slows us down, and in turn, reduces the quality of our service for other customers. We have had customers in the past stay on the phone for over 45 minutes wanting us to walk them through things. We have also had customers in the warehouse wanting a ‘demo’ or ‘preview’ of our products, to see them in action prior to purchasing. Whilst this may be convenient for the buyer, this really takes a lot out of our working day – where we should be doing more important tasks. (Yeah, you heard right! Sales are not our main concern, rather, our overall service and reputation). The decision has been made to remove these unnecessary services to increase the quality of DROIDWORLD’s service.

If our online technical support team is unable to rectify an issue with a customer, we will opt for you to provide a contact telephone number, in which we will contact you by phone to assist where needed.

We’ve been around for a while… DROIDWORLD is Australia’s oldest and largest Android / Kodi TV Box Retailer. The majority of our sales are channelled through ‘word of mouth’ – so you can indeed trust that you are in good hands.