If you have received a pop up message notifying you that there is a new update available, please refer to this page on how to do so. This page will also give you information on how to “CLEAR DATA”, which is required before downloading a new system update.
Please note, all purchases come with a detailed hard-copy Instructions Guide. However, feel free to access the basics on this page. This will also give potential customers an understanding of the product & setup stage.
Some ISP’s in the UK have “network parental control” or similar services enabled by default on your internet connection. This restricts access to various websites and may affect your experience with our devices (so we’ve heard). However, you can disable/remove these restrictions in your account portal. Please click here to read about how you can disable these optional services.